Position Description:

Processes customer orders and receipts and generates all related paperwork and necessary information. Receives, investigates, and responds to all customer inquiries and complaints. Takes appropriate action to ensure that customer needs are met. Coordinates receiving and shipping activities with customers, internal departments, and common carriers. Works closely with warehouse associates. Works effectively at all assigned tasks and complies with all GMP policies and safety regulations.

Ensures customer accounts consistently run smoothly and feedback from employees and customers is positive; all relevant information is communicated in a courteous, professional, and timely manner; all tasks are done by the end of the shift (unless communicated otherwise); able to complete tasks independently as well as work as a team; trains other associates as directed; active participation in training; active participation LEAN initiatives. Success in this role is reliant on living the company mission of honesty, respect, and integrity.

• Receives and processes inbound and outbound orders by EDI, phone, fax, or e-mail in our WMS system, in an accurate and timely manner. May prepare routing information, schedule appointments with carriers, and prepare shipping documents to be sent to the shipping office.
• Communicates with customers by phone or e-mail regarding returns, shipments, deliveries, and inventory status. Notifies the customer of shipping dates, anticipated delays, or any additional information that may be required by the customer.
• Prepares any follow-up requests for shipments or deliveries to ensure delivery can be made by the specified dates required. Initiates tracers with carriers. Make changes to or cancel orders/backorders. Processes inbound returns as requested.
• Accesses customers' on-line shipping or receiving programs and updates records for individual accounts. Forwards shipping and receiving information via e-mail.
• Sends daily, weekly, or monthly reports to customers as requested.
• When encountering any customer-related problems or other issues, communicates them promptly to your supervisor or manager for resolution.
• Actively assists with any inventory variance research.
• Reports all damage to customers as soon as notified by the warehouse.
• Assists with inventory control when help is requested by the warehouse.
• Applies and verifies all applicable billing charges listed on weekly invoices.
• Oversees all paperwork associated with the account(s) and maintains corresponding files.
• Actively participates in a positive safety culture by maintaining a safe and hazard-free work environment by following all department safety procedures. Attends all safety meetings and provides input on any safety ideas or suggestions. Reports any safety hazards.
• Performs other duties as assigned which may include tasks outside of the primary responsibilities, to support the overall operation.
• Be available to assist in any/all departments with any office duties as assigned.

• 1-3 years of CSR experience in a warehouse environment strongly preferred.
• High School Diploma/GED preferred.

• Must be proficient in MS Excel, Word, Outlook, and Google Docs.
• Must be comfortable working within different software databases.
• Must demonstrate professional verbal and written communication skills.

• Must be able to multi-task successfully, be a quick problem solver, and demonstrate follow-through skills.

• Must show initiative, strong attention to detail, and time management skills.
• Must be adaptable, follow directions, and maintain organized work processes.
• Possess critical thinking, judgement, listening, and reasoning skills.
• Regular and satisfactory attendance and punctuality are a must.
• Receives feedback in a positive manner with a willingness to learn.

• Up to 100% of this job requires sitting at a desk.
• Up to 100% of this job requires listening and talking.
• Up to 20% of this job requires walking and standing.
• Up to 20% of this job may require mandatory overtime.
• Up to 10% of this job may require work at multiple company locations.
• Up to 10% of this job requires lifting, moving, reaching, grabbing, pulling, pushing up to 25 pounds.
• Up to 10% of this job requires stooping, bending, twisting and/or climbing.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.